Exchange and Refund Policy.

Exchange and Refund Policy

Exchange:

    • It’s totally fine to exchange items within 14 days, as long as the items have not been worn, have not been washed and if the tags are still intact! 

    • You’re free to exchange more than once during the 14 day period

    • We can exchange it free of charge under the following conditions:

    • We sent the wrong item

    • We sent the wrong size

    • We sent a defective item

    • You want to go a size up or down from the same, available product. 

    • However, you will unfortunately have to be charged 3 JDs under the following conditions

    • If you want to exchange colors

    • If you want to exchange a product to another

    • If you want to change designs

    • If you bought online and want to exchange for a second time

 

Refund:

    • You may ask for a refund within 3 working days of receiving the item for the following reasons:

      • We are out of stock of an Item that was sent defective.

      • We are out of stock of an Item that was sent with the wrong size 

      • The item received does not match the description of the item online. 

      • Only items that have the tags intact, have not been worn and have not been washed can be refunded. 

      • You will be refunded only for the cost of the item, not for the delivery.

      • You can’t return your whole order that contains multiple items there unless the reasons applied above apply to each and every product.

    Late or missing refunds (if applicable) 

    If you haven’t received a refund yet, try these steps!

    First, try and check your bank account again. Next, please don't hesitate to contact us at wow@bigpoppa.com. We’ll get things cleared up!

    Sale items (if applicable) 

    Unfortunately, sale items cannot be refunded, but regular items can be!

    Gifts 

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

     

      You will have to be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    The time it may take for your exchanged product to reach you varies depending on where you live.